S5 Support
Autonomous sweeper support pathways for troubleshooting, spare parts, service information and operational assistance.
Start Here
Maintenance and technical support resources.
Manuals
Robot and charging station reference material.
Choose the right next step.
Use these pathways for S5 support tickets, spare parts, warranty review and broader robot resources.
Log a Support Ticket
Use this for faults, alerts, charging issues, performance concerns or technical assistance.
Order Spare Parts
Request brushes, filters, consumables and S5-specific replacement parts.
Warranty & Service
Understand warranty assessment, billable support, remote support and onsite service.
Robot Resources
Return to the model directory for other Automaate-supported robots.
Help us triage quickly.
Including the right information helps Automaate review the issue, confirm the next step and respond with fewer delays.
Robot details
Include the model, serial number if available, site location and whether the robot is still operating.
Issue evidence
Add photos, videos, error messages, alert screens and a clear description of what changed.
Site context
Tell us about debris load, operating area, recent changes, charging behaviour and any troubleshooting already attempted.
Use the support ticket pathway for robot faults or technical issues.
For spare parts and consumables, use the spare parts request pathway. Automaate will review each request and confirm the appropriate next step.