Support Pathways

Choose the right support pathway.

Use the Help Centre to choose the right pathway for support tickets, spare parts, robot resources and warranty guidance.

Log a Support Ticket

For existing customers who need help with a robot issue, fault, performance concern or technical ticket.

  • Robot not operating as expected
  • Charging or docking issues
  • Cleaning performance issues
  • Mapping, navigation or localisation issues
  • Error messages or alerts
  • Remote or onsite support requests
Log a Support Ticket ->

Order Spare Parts

For customers who need replacement parts, consumables or accessories for an Automaate-supported robot.

  • Brushes
  • Squeegee blades
  • Filters and hoses
  • Pads and consumables
  • Robot-specific replacement parts
Order Spare Parts ->

Robot Resources

Access manuals, quick start guides, troubleshooting guides, tutorials and service information by model.

  • User and manufacturer manuals
  • Quick start guides
  • Troubleshooting guides
  • Training and safety material
  • Service resources
View Robot Resources ->

Warranty & Service Information

Understand warranty review, billable service, assessment requirements and the information needed before work proceeds.

  • Purchase or warranty information review, if known
  • Billable support guidance
  • Service information
  • Escalation pathways
  • Support expectations
View Warranty Information ->
Robot Resources By Model

Find the right documents for your robot.

Select your robot model to access manuals, quick start guides, troubleshooting information, maintenance resources, parts information and support pathways.

Before You Request Support

Help us triage quickly.

Tickets are reviewed based on issue type, warranty status, urgency and the information available.

Before logging a support ticket

These details help Automaate identify the robot, understand the issue and determine the right next step.

  • Organisation name and site location
  • Robot model and serial number, if available
  • Description of the issue
  • Photos or videos, if useful
  • Error messages or alerts shown on screen
  • Whether the robot is still able to operate
  • Contact person and phone number

Warranty & service information

Automaate will review each support request to determine whether it is covered under warranty or whether billable support applies.

View Warranty & Service Information ->
Support FAQ

Common support questions.

How do I request support?

Existing customers should log a ticket through the Help Centre. This ensures the request is recorded, triaged and directed to the right next step.

Can I order spare parts online?

Yes. Spare parts and consumables can be requested through the Help Centre.

Where can I find robot manuals?

Robot manuals and resources are listed by robot model in the Robot Resources section.

What information should I include in a ticket?

Include the robot model, site location, issue description, photos or videos, error messages and the robot serial number if available.

Is support free?

Warranty assessment will depend on the issue, robot status and applicable warranty terms. Support outside warranty or caused by misuse, damage, consumables or site-related issues may be billable.

Where does Automaate provide support?

Automaate provides robotics support across Australia and New Zealand.

Existing Robot Support

Need help with an existing robot?

For robot faults, technical issues, spare parts or resource access, use the Help Centre pathways below.

Log a Support Ticket Order Spare Parts