Privacy Policy

Automaate Privacy Policy

At Automaate, we understand the significance of safeguarding the privacy of the personal information we gather from our valued customers and potential customers. We are fully committed to adhering to the Australian Privacy Principles as set forth in the Privacy Act 1988 Cth (as amended).

This information presented in this policy aims to provide transparency regarding the data we gather, how we utilize, disclose, and securely store your personal information. It also outlines the ways you can get in touch with us and access the information we hold. Our privacy policy encompasses all interactions with us, whether you engage with us in person, via phone, mail, email via our website.

The personal information we collect, and how we obtain it.

At Automaate, we collect your personal information through various means to ensure the smooth provision of our services.

This information is obtained from our hire agreements, credit forms, or directly from the details you provide during telephone calls, emails, visits to our offices, or interactions via our website. Additionally, we may collect relevant personal information from credit reporting agencies and conduct searches, including those on the PPS Register.

When you enquire about our products and services, we typically request the following contact details to address your queries effectively:  your name, phone number, postal address, and email address.

When hiring any equipment from us, we will request that you provide some or all of the following information:

  1. Company Information: The client needs to provide the company’s name, ABN/ACN, business mailing address, and location where the hired equipment will be used.
  2. Contact Details: This includes the client’s name, email address, phone numbers (both landline and mobile), and fax number.
  3. Payment Details: Information required for payment, which can vary depending on the payment method. The details may include the name, phone number, and email of the company’s accounts payable contact, as well as bank account information. Some account details may be tokenized for security purposes.
  4. Credit Account Application: If a credit account is applied for, additional information may be needed, such as credit checks and details of all directors of the hiring company.
  5. Website Cookies: The website uses cookies for improving user experience and functionality. Cookies are small text files stored on the client’s device when using the website. They help remember preferences, track usage patterns, and gather data for analytics and marketing. The client’s use of the website implies consent to this usage. Cookie preferences can be managed via the client’s browser settings, though disabling certain cookies may affect the website’s performance.

By using our website, you consent to the use of cookies as described in this policy. You can manage and control cookie preferences through your web browser settings. However, please note that blocking or disabling certain cookies may impact the functionality and performance of our website.

What we use your information for.

It’s important to emphasize that our data collection process is solely focused on obtaining information that is relevant to establishing and maintaining a productive business relationship between you and Automaate. Our intention is to facilitate smooth business transactions while ensuring the necessary information is gathered for this specific purpose. Rest assured, we will not request any information beyond what is essential for this business relationship.

We use the personal information we collect for various essential business purposes, including but not limited to:

  1. Responding to your inquiries or requests promptly and efficiently.
  2. Providing you with the equipment, products and/or services we offer.
  3. Identifying other products and services that may be beneficial to you and keeping you informed about them and other items of interest.
  4. Accounting and administrative purposes.
  5. Ensuring the safety and security of both you and our business by protecting against fraud.
  6. Conducting direct marketing activities, but only in accordance with applicable laws and regulations.
  7. Facilitating the setup of an account with us for your convenience and efficient transactions.
  8. Research and development to enable us to pre-empt your requirements
  9. The information collected through cookies on our website is used to enhance your browsing experience and improve our services. Cookies allow us to remember your preferences, optimize website performance, and gather valuable data for analytics and marketing purposes. This information helps us tailor our content to better serve your needs.

By continuing to engage in business interactions with Automaate, we will assume that we have your consent to utilize your personal information for the aforementioned purposes, including information about our products and services, unless you explicitly advise us not to do so. We respect your right to privacy, and should you wish to opt-out of receiving such communications, please inform us, and we will promptly honor your preferences. Your consent and satisfaction are of paramount importance to us, and we strive to maintain open communication and transparency in all our interactions.

Equipment data we collect, how we collect it, and what we use it for.

Automaate’s equipment may be equipped with on-board devices known as GPS Devices and Cameras, which facilitate their connection to the internet. The GPS Devices and Cameras enable the Equipment to transmit and receive specific information, including but not limited to:

  1. Geolocation Data: The global positioning system provides geolocation data, allowing us to track the location of the Equipment, enabling efficient logistics and management.
  2. Speed: The GPS Devices can provide information about the speed at which the Equipment is operating.
  3. Battery Voltage: Information related to the battery voltage of the Equipment is recorded by the GPS Devices.
  1. Ignition Status: The GPS Devices can monitor and provide details about the ignition status of the Equipment.
  2. Camera Images: These are stored locally on the robot and will not be uploaded to the cloud by default. However, the remote operator with authorization can access the sensor data from the cloud portal after providing credentials. 

Information from the GPS Devices and Cameras may be used for the following specific purposes:

  1. Maintenance and Servicing: The data gathered helps us identify when the Equipment requires maintenance or servicing, ensuring that it operates optimally and safely.
  2. Theft and Unauthorized Use: In case the Equipment is stolen, not returned at the end of the hire period, or used unlawfully, the GPS data can be provided to the police or relevant authorities to aid in recovery efforts.
  3. Accident or Incident Verification: In the event of an accident or incident during the hire period, the GPS data can be used to verify the Equipment’s location at the time of the reported event.
  4. Operational Efficiency: Speed and other data are used to assess and improve the operational efficiency of the Equipment.
  5. Breakdown Assistance: If a breakdown is reported, the GPS data allows us to pinpoint the exact location of the Equipment, enabling us to provide accurate information to breakdown responders for swift assistance.
  6. Compliance Monitoring: The GPS data helps us ensure that the Equipment is used within the specified parameters, such as adhering to prohibited areas under the hire contract conditions or complying with manufacturer’s specifications and hire terms.
  7. Permitted Purposes: We may use the GPS data for any other purpose permitted under the Privacy Act or any other applicable law.

It’s important to note that the usage of GPS data and Camera images are strictly limited to the purposes stated above and aligns with the relevant privacy laws and regulations. We are committed to handling this data responsibly and respecting your privacy rights while ensuring the efficient management and safety of our equipment.

Opting Out

You may opt out of receiving promotional materials from us, by emailing info@automaate.au.

Disclosure of your personal information to external parties

  1. Disclosure of your personal information to parties outside the Automaate Group is treated with utmost care and discretion. As a general principle, Automaate does not share any personal information it has collected about you with unrelated parties, including overseas recipients. However, there are specific circumstances in which exceptions may occur:
  2. Consent: If you have provided your consent, we may disclose your personal information to the relevant party.
  3. External Service Providers: In certain cases, we may use external service providers, such as mailing houses, to distribute promotional material to you. In such instances, we will share the necessary information on a confidential basis for business purposes only, ensuring that it is handled with the same high standards of privacy as we maintain. Additionally, we may utilize trusted partners and suppliers to deliver, service, and/or maintain our business relationship with you. Rest assured, any sharing of your personal information will be done in accordance with applicable data protection laws and regulations, and we will take appropriate measures to ensure the security and confidentiality of your information. These entities will only have access to the specific information required to fulfil their designated tasks and responsibilities in our business operations. Your privacy remains of utmost importance to us, and we will not disclose your personal information to any external parties unless required or permitted by law or with your explicit consent.
  4. Legal Obligations: If a law enforcement agency or government body exercises its legal authority and requests access to your information, we may need to provide the information as required by law.
  5. Contractual Default: If you are in default of a hire contract or any other contractual commitment with us, we may release your details and relevant transaction history to our legal advisers, debt collection agencies, credit reference bodies, or industry associations.
  6. Credit Reporting: We may share information with credit bureaus or reporting agencies as required or permitted by applicable laws.

Additionally, Automaate utilizes Google Analytics to collect and process information on our website. For more details on this, please refer to “How Google uses data when you use our partners’ sites or apps”.

Other than the purposes mentioned above, we will not disclose your personal information without your consent, unless required or authorized by law. Your privacy and confidentiality remain of paramount importance to us, and we ensure compliance with relevant privacy laws to protect your data.

Protecting your personal information

At Automaate, we adopt various storage methods, both physical and electronic, to ensure the protection of your personal information. These methods include hard copies and electronic formats. We take diligent measures to exercise reasonable care in safeguarding your personal information from loss, misuse, or unauthorized alteration.

To reinforce the security of your data, we have implemented electronic security systems to protect the personal information transmitted through our website. These security measures are designed to prevent unauthorized access, unauthorized disclosure, or any form of unlawful processing.

Gaining access your personal information

As our valued customer, you have the right to access the personal information we store about you. If you wish to review and obtain this information, please make a written request to us. You can find our contact details at the end of this policy.

To ensure the security and confidentiality of your data, we will subject your request to a verification process to confirm your identity. Once your identity is verified, we will provide you with access to the relevant information we hold about you.

Please note that we may need to charge you the reasonable costs associated with processing your request for access to your personal information. We will inform you of any applicable charges before proceeding with the request.

Keeping your personal information accurate and up to date

If you find any inaccuracies, incompleteness, or outdated information in the records we hold about you, please inform us. We will take the necessary steps to correct and update the information accordingly. Your assistance in ensuring the accuracy of your personal details is appreciated.

Dealing with us

You have the right to decline providing your personal information when making general inquiries about our products and services. However, please be aware that should you choose not to disclose the necessary personal information we require, we may not be able to fulfil your requests or proceed with business interactions.

Contacting us

For further details regarding our privacy policy and how we handle your personal information, you can contact us on info@automaate.au.  Alternatively, you may write to us at PO BOX 1093, South Melbourne, VIC 3205.